Your privacy is important to us. It is Eagle Lightings’ policy to respect your privacy and comply with any valid law and regulation regarding any personal information we may collect about you, across our website, eagle.lighting.com.au and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information such as name, address, and date of birth, your devices, and even information about how you use a website.
This policy is effective as of 13 August 2021.
Information We Collect
Information we collect falls into one of two categories: ‘voluntarily’ information and ‘automatically’ collected information.
‘Voluntarily’ information refers to any information you consciously provide us when using or participating in any of our services.
‘Automatically collected’ information refers to any information automatically sent by your devices while accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s IP address, browser type and version, pages you visit, time and date of your visit, time spent on each page, and other details about your visit.
If you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence.
We may ask for personal information, for example, when you subscribe to a newsletter or when you contact us — which may include one or more of the following:
- Name / Email
- Phone / mobile number
- City / Company
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Sign up to receive updates from us via email or social media
- Contact us via email, social media, or on any similar technologies
- Register for an account
- Use a mobile device or web browser to access Eagle Lighting content
We may collect, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to contact and communicate with you
- to provide you with our platform’s core features and services
- for analytics, market research, and business improvements, including to improve our website, associated applications, and related social media platforms
- to comply with our legal obligations and resolve any disputes that we may have
- for advertising and marketing
- for technical assessment
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or alterations.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
How Long We Keep Your Personal Information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Your Rights and Controlling Your Personal Information
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
If the changes are significant, or if required by applicable law, we will contact you. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for Australian Privacy Act Compliance (AU)
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent From You
Performance of a Contract or Transaction
Where you have entered a contract or transaction with us, or to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store user settings (e.g., time zone, preferences), and to personalise your content (e.g., advertising, language).
For any questions or concerns regarding your privacy, you may contact us from our Contact page – with the subject of “Privacy concerns” as the subject line.